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Godrej not honoring Maintenance Contract for Split AC

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Background: Addressed to Godrej and Boyce That I purchased a Godrej Split A/C on 21/04/2011. That I called up your call centre for purchase of maintenance contract. There upon Mr Tariq Khan, from your service centre at Delhi, visited me on 06/06/2012. That Mr. Tariq Khan verbally explained that the contract would cover maintenance of all functional parts and gas filling if it leaks and that Plastic Parts would not be covered by the contract. Mr. Tariq Khan did not have any contract papers giving terms and conditions with him. He even did not give a receipt of the check number 290005898083 dated 06/06/2012 for Rs 5076/ given by me as he showed a bill/receipt book that had no blank bill/receipt left. I gave him the check as the same was made in the name of a reputed company like Godrej and further my client was promised that he would be given contract papers within a short period. That on 23/06/2012, I called your call centre for a complaint of poor/ no cooling. The person asked the AMC details which I did not have. However, the call centre gave a complaint no- D230626480 and said that someone will visit me. That I waited for 3/4 days but no one came and I had to call a local person for repairs. No one from Godrej visited me till 07/07/2012. I rang up Mr. Tariq Khan for papers who did not provide me the same personally or by post. That on 07/07/2012 I sent an E Mail to smartcare@godrej.com giving details of the deficiency in service as above and requested to provide maintenance contract papers with a revised date of contract as Godrej had failed to provide any service till then. That on 14/07/2013 I again sent an E-mail to smartcare@godrej.com threatening to raise the level. That around 15/07/2013 I received a letter by post dated 09/07/2013 from Godrej office in which Mr Samash, Manager, -Appliance Service, Delhi Branch regretted the delay and wrote in the letter that he was giving me an extended warranty on the line of original warranty of one month and that the warranty period will be for 4 years and one month i.e. from 28/05/2012 to 27/06/2016. That this letter also did not contain any enclosure or original warranty papers, whatsoever. The letter also does not mention any enclosures. That this letter did not object to any points raised by my client. That no proper wet service or dry service has been provided for the plit AC during the last six months. Cause of Present Notice That on 11/10/2013, I called up your call centre with a Second Repeat Complaint of Poor Cooling and received the complaint number D1110224257. That your representative from Weather Cool visited me on 13/10/2013 and said that Cooling Coils had leaked and the same was not covered by the warranty. When I told the representative that as per the warranty conditions explained to me when I gave the check to Mr Tariq Khan, all functional parts and gas filling were covered and only Plastic parts were not covered, he told me that cooling coil was not covered in functional parts. It is clear from above that your rep Mr Tariq Khan received the check of Rs 5076/ from my client but avoided to give any receipt of the check of Rs 5076/ or any warranty papers giving any terms and conditions. He verbally explained the parts covered by warranty which included all functional parts and gas filling. However, he promised to send papers by post which he did not do. When I complained to your office, you also did not send any warranty papers but only sent a letter confirming the warranty for 4 years and 1 month on the line of original warranty. This clearly means that all parts which were covered in original warranty when the Air Conditioner was purchased on 21/04/2011 would be covered by the warranty. Now your rep is refusing to give warranty for Cooling Coils saying that it was not covered in functional parts. On 19/10/2012 when my client talked to Mr. Nitin Bansal (9717059777) of Weather Cool, Delhi, he even said that the Cooling Coil was not a functional part at all. He said that the Cooling Coil was not repairable and that I will have to pay Rs 6000/ for replacement of Cooling Coils. Further, the replacement/ repair had to be taken from Godrej only else he will not give warranty for gas filling. It is pertinent to mention here that the gas was supposedly filled up by the same representative only in September this year on the warranty complaint. My client even suspects that the Cooling Coil must be leaking at that time also but repairable. Only to exploit the situation the repair person did not repair the same at that time. Why he did not bring out the leaking of cooling coil? After all, there has to be some reason for leaking of Gas. All this amounts to exploitation. I have been cheated by Godrej and its reps as if I knew certain parts like Cooling Pipe will have to be paid by me I would not take the warranty at Rs 5076/ at the first instance.

speed of washing machine

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Hallo, I have a washing machine with maximum speed of 1400 rpm. But I am afraid that sometimes the speed is automatically reduced to lower limit. I don´t like this, I want the my washing machine always reaches the maximum speed because I spent a lot of money for it. is there a simple way to measure the speed of the drum? stroboscope light can be a way? or other ways? I thank you for your help bye

Hitachi Split AC Complaint

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We had purchased Split Air Conditioner (1.5)on 12.05.2012. The same had stopped working and Hitachi was informed on 18.09.2012 vide request no.12091900426. The Service Engineer had come and checked the AC on 21.09.2012 and reported fault in the Transformer and said it needs replacement. After waiting till 26.09.2012, I contacted Customer care thru e-mail on which they replied "we are trying our best to procure the said part and will update you once we receive the same in our Branch". I have again replied to them asking about a specific date by which they will replace but without any response. Such kind of after sales service if defeating the whole purpose of purchasing AC, that too from Hitachi. Kindly let me know how do I proceed on the same for results.

Philips Citrus Juicer HR2774

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After looking thru specification of 300 watts Juicer Philips Citrus Press Juice Extractor on Philips site http://www.india.philips.com I purchased model no. HR2774 with serial no.1203401388 costing Rs.Rs.752- from Flipcart in march 2012.After getting the product it was found from the specification on the packing box ,that the Juicer is having power of 25 watts and not 300 watts which is wrongly mentioned on PHILIPS India site,but on PHILIPS international site the power (torque) of the juicer is correctly mentioned as 25 Watts.The specification on PHILIPS India site has mislead and got me the wrong product.Then I contacted Philips Consumer Care (India) by email and also talked to Sh.Chandan Kumar Thakur.My complaint was registered on 3rd April 2012.Then I did not get any positive response from Sh.Chandan Kumar Thakur and he informed on phone that the product is 300 watts only and not 25 watt and was asked to contact local PHILIPS service agent.The local PHILIPS service agent also sent me the specification which is wrongly posted on PHILIPS India site as it is 300 watts juicer but actually the product is 25 watts.I talekd to them but they said we can not help.Then I sent fax to PHILIPS India on april 17th to manager sales about problem but no response.Then I contacted PHILIPS NL(Holland)and got reply from Communication from PHILIPS Holland(NL)against my complaint SR.no. #: 50-1056209574 on 4th may 2012 they informed Dear Mr Lad, We confirm to have received your e-mail about your Philips product. I'm very sorry to hear that you have bought a kitchen product that's not having the right specifications you thought it had. Unfortunately I'm not able to solve this problem for you. The best you can do is contact Philips India to ask what the possibilities are to exchange the product or get your money back. The number you can use to contact Philips in India is: 1800 102 2929. I really hope the problem can be solved quickly because really believe this isn't what you expected and you are not satisfied with this. Kind regards, Mr.Talien Aukes Philips Nederland. Then I contacted PHILIPs India customer care but no response is received at 1800 102 2929 no response is received. Then in may I contacted National consumer Forum on toll free no. and my docket no.s 00379867 ,I was asked to again sent fax to MD of Philips India. Then again I sent fax to Managing Director,Philips India Ltd mentioning about response from PHILIPS NL but no response is received. Kidly help me out to get the required product of 300 watts PHILIPS citrus juicer from PHILIPS India. Mahendra Lad

Aquagard Compact machine under breakdown since 29th Aug, no response even after logging complaint

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This is with reference to my Aquagard classic water purifier machine . My machine is currently under AMC contract with a dealer of Aquagard. The machine is under breakdown since 29th Aug 2012 . I have logged a complaint with Aquagard Helpline number - 02039883333 on 29th Aug itself . The complaint number provided to me was 68005670. But I did not get any response. I followed with same number on Friday evening to enquire that already 48hrs has expired but machine is still not repaired. The helpline number person informed that she would make it happen in next 3 to 4hrs with the help of service provider Jaladhara Services . Incase it cannot be resolved on 31st , she confirmed that the complaint would be attended and resolved on 1st Sept ie. Saturday . But no body - no service engineer from Aquagard turned on 31st Night , nor on 1st ie Saturday morning. We tried to call the dealer / service provider for aquagard - Jaladhara Services but their mobile number is out of coverage area . So we again called back to Aquagard helpline number around 2 or 3pm . They confirmed the case would certainly be attended before 5PM on 1st Sept - and also provided me with the following mobile number - 9326696058. No service engineer turned up on 1st Sept till 5PM , so we called up on this number . He again confirmed that he would send a service engineer either tonight on 2nd Sept ie. Sunday . No service engineer turned up till 11am on today ie. on 2nd Sept also . I am now trying to call this number, but it is switched off. I am having to buy water @ Rs60/- every day for the last 4 days . Moreover the misery that i have to suffer even wen I have purchased a machine from reputed company like Aquagard and also went into a Annual maintenance contract - looks like my money is wasted and I have done a big mistake purchasing aquagard machine .Please help.

Complaint Lodged on 28-Jul-12 to IFB for Washing Machine repair Complaint no. 10043702

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We have lodged a complaint to IFB on 28-Jul-12 Complaint no. 10043702 for washing machine not working. On 03-Aug-12 3 people vistited and told MCU is gone and they changed it and charged 1500/- due no power they have told it will work. But after power came we have tested it and still it is not working from that day to till date we are calling 2 -3 times to call center , Technicies but all are saying that we will send tomorrow , tomorrow. Phone numbers that are calling daily. 9949269919 (Phanindra - Switch off or not reachable) 9440216448 (Vamsikrishna - Saying that there are pending calls for the past 3 months and resolving in order and telling we will send tomorrow) 9390060002(bharani kumar- started interacting with him from 21-Aug-12 saying same will send tomorrow and now he is saying with check with company and call you back) 9985410825 (Sreenivas- Swith off) 9059610020 (Radha krishna saying went to outside will come tomorrow). We have not expected such a reponse from a company like IFB. I request you to take appropriate action so that before the company reputation goes down. Regards, N.V.Satya Siva Kumar +91-9880924166

ac not working

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MY Hitachi AC was not working within two month of purchase for that I have lodged a complaint.first complaint I have lodged on 27/07/2012(complaint No 12072701498) they asked me that my complaint be resolved within 48 hours but no one comes after that i complaint many time repeatedly they replied the same but after 20 days no one comes @ my complaint has not been resolved till now. I am following them regurarly but nothing is happening.

under warranty Air-conditioner (AC) out of order

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We have purchsed an Air-conditioner, make M/s Voltas Ltd, on 2nd July'2011. From 22nd June'2012 it is not cooling. On 26th June'2012 we give a complain to Voltas Ltd. on Customer care no 1800-425-4555/1800-266-4555, complain no.12JU2600581 DT.26/6/2012, but after so many reminders, till date they are not attend the complain.

No cooling effect of newly bought air-conditioner

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I have bought a split hitachi ac of 1.2 ton on 2nd June,2012.It was installed on 9th June,2012.After calling the customer service center several times the demonstration on the usage of the device was given today, i.e.,19th June,2012.The problem is that there is no cooling effect of the ac.When I asked about the matter the company representative said maybe there is insufficient gas in the device which needs to be refilled.I want Hitachi to replace the device immediately.
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