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Movement & Delivery

First Flight Courier--- Think million times before using this service! Highly Irresponsible

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I booked 2 parcels from Bangalore to Srinagar (J&K) with First Flight courier under AWB# F14390489, F14390488 on October 10, 21012. Both parcels packed properly with address clearly written in bold letters. Anybody could read it without any problem but our one the top courier service provider was not able to read it. AWB clearly mentioning Bangalore to Srinagar. When I tried to track it online next day I was surprised as well as shocked to see destination Jaipur. Firstly I thought AWB# is wrong but verified 2-3 times and it was correct but had to believe that one of the leading courier service on India has done a big mess-up. I am still not able to understand how come they were not able to read the address clearly or was it that dispatcher wished to send it to Jaipur just like that. I called customer care and one lady on phone said “Sir this is dispatched Jaipur” when I said why her answer “Sir I can’t help you need to contact booking center” she was not even apologetic for the mistake they had done. Had to escalate it further and was initially promised delivery on Saturday, I kept following up on Saturday as well morning I was given a name of executive who will be handling this issue, I spoke to her and she promised delivery will be done by 3PM Today (Saturday) and she will update me. Didn’t get any update and called again, now the statement changed, “It’s not possible to deliver today, we have diverted it from Jaipur to Delhi, and it will be delivered on Monday”. And this time different lady on call and she says previous lady is new and doesn’t know. So my question why was person who doesn’t know put in-charge of a big mess-up. Regretting for having used this service. I don’t think there can be any service provider with this level of Irresponsible & Unprofessional. I thinking of taking them to consumer court, to get the compensation. My suggestion please keep away from this service provider. Regards Showkat

Non payment of my insurance claim for damages done by Agarwal Movers & packers

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Inspite of repeated emails & assurance to resolve (emails starting from 20 April - 31 May 2012) there has been no refund or no reason sited for the refusal of my insurance claim of only INR 4000/- by Agarwal Movers & packers. I have sent pictures spoken over the phone with their customer head Chandra Bhushan Singh|Head - Country Wide Customer Care/Claims |AGARWAL MOVERS GROUP | AGARWAL PACKERS & MOVERS LTD.| 21,1st Floor Shivaji Marg, Main Najafgarh Road | New Delhi-110015| India| (Phone No.: 011-4500 4321 Ext : 313|ÈCell:+91-9312124321| 7 Fax: +91 450 637 10 * Website: www.agarwalpackers.com

Complain against Aditya Movers & Packers, Nagpur

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I have shifted from Nagpur to kota on last year date 30 December, 2011. i booked Aditya Movers & packers, Nagpur for relocate my house goods from Nagpur to Kota. at the time of booking they charged me for packing-Loading-transporting-unloading-unpacking. they also charged me for Insurance Amount my house goods, in case any goods broken. they packed my all house goods properly & loaded to a mini truck from Nagpur & transported to kota. On 02-01-2012, when my house goods reached to Kota, only my house goods in a truck with only driver came to my given address. No manpower supplied for unloading & unpacking. even my goods are very roughly transported to Kota, some of the goods very badly damaged. when i asked for Insurance cover, I found I have been only charged for House Goods Insurance. no Insurance actually made there. when i tried to talk with them, they first ignored me & after that they start abusing me. Please help me. I have all bills they provided me. i have also written as "no man power supplied for unloading & unpacking" on return copy to Truck Driver.
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