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Faulty Mattress not replaced by Kurlon even in warranty

Faulty Mattress not replaced by the Manufacturer Kurlon even in warranty

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Complaint Details: 
I HAD PURCHASED AN ORTHO+ MATTRESS (SIZE 78 X 72 X 4) OF KURLON MAKE ON DATED 10-AUG-2013 FROM THEIR AUTHORISED DEALER M/S PODDAR FURNITURES, SEVOKE ROAD SILIGURI. WITH IN THREE MONTHS OF PURCHASING, WE OBSERVED SAGGING IN THE MATTRESS AT MORE THAN THREE TO FOUR PLACES. I HAD REGISTERED THE COMPLAINT AT THEIR CUSTOMER CARE NO. 18004250404 WITH COMPLAINT NO. 55146 ON DATED 19-NOV-2013. THEIR COUSTOMER CARE ASSURED ME THAT THEIR REPRESENTATIVE WILL VISIT AND SEE THE MATTRESS WITH IN 1 AND 2 DAYS BUT NO ONE HAD COME AT MY RESIDANCE HOUSE NO. 834 (1ST FLOOR), SECTOR-28, FARIDABAD. AFTER REPEATITIVE REQUEST THEIR REPRESENTATIVE MR. KAILASH CAME TO MY RESIDANCE ON DATED 07-DEC-2013. HE MADE THE REPORT AND CLEARLY MENTIONED THAT SAGGING WAS OBSERVED IN THE MATTRESS AND ASSURED ME THAT THEY WOULD REPLACE THE MATTRESS WITHIN 10 DAYS. HE HAD ALSO TAKEN THE ORIGINAL WARRANTY CARD OF MATTRESS AND TOLD ME THAT NEW WARRANTY CARD WILL BE GIVEN TO YOU WITH THE REPLACEMENT. ON DATED 11-DEC-2013, I HAD CONTACTED THEIR FARIDABAD SALES EXECUTIVE MS. SUKRITI (MOBILE NO. 9310031125), SHE ASSURED ME THAT WITHIN 1 AND 2 DAYS SHE WOULD REPLACE THE MATTRESS. WHEN I CONTACTED TO HER ON DATED 13-DEC-2013, FIRST SHE TOLD ME THAT YOU HAD NOT GIVEN THE PHOTOCOPY OF BILL AND DUE TO THIS REASON SHE WOULD NOT REPLACED THE MATTRESS BUT WHEN I TOLD HER THAT I HAD ALREADY GIVEN THE PAPER TO YOUR STAFF MR. KAILASH THAN SHE TOLD ME THAT FIRST YOU TALKED TO MR. KAILASH AND THAN TALKED TO HER. WHEN I CONTACTED MR. KAILASH HE TOLD ME THAT HE HAD GIVEN ALL THE PAPER TO HER. WHEN I CONTACTED AGAIN MS. SKRUTI SHE TOLD ME THAT SHE WILL NOT REPLACE THE MATTRESS AND CUT THE PHONE. AFTER THAT I HAD CALL THEM SEVERAL TIMES BUT THEY COULD NOT RESPONDED.

Faulty Mattress not replaced by the Manufacturer Kurlon even in warranty

Country: 
State: 
Complaint Details: 
I HAD PURCHASED AN ORTHO+ MATTRESS (SIZE 78 X 72 X 4) OF KURLON MAKE ON DATED 10-AUG-2013 FROM THEIR AUTHORISED DEALER M/S PODDAR FURNITURES, SEVOKE ROAD SILIGURI. WITH IN THREE MONTHS OF PURCHASING, WE OBSERVED SAGGING IN THE MATTRESS AT MORE THAN THREE TO FOUR PLACES. I HAD REGISTERED THE COMPLAINT AT THEIR CUSTOMER CARE NO. 18004250404 WITH COMPLAINT NO. 55146 ON DATED 19-NOV-2013. THEIR COUSTOMER CARE ASSURED ME THAT THEIR REPRESENTATIVE WILL VISIT AND SEE THE MATTRESS WITH IN 1 AND 2 DAYS BUT NO ONE HAD COME AT MY RESIDANCE HOUSE NO. 834 (1ST FLOOR), SECTOR-28, FARIDABAD. AFTER REPEATITIVE REQUEST THEIR REPRESENTATIVE MR. KAILASH CAME TO MY RESIDANCE ON DATED 07-DEC-2013. HE MADE THE REPORT AND CLEARLY MENTIONED THAT SAGGING WAS OBSERVED IN THE MATTRESS AND ASSURED ME THAT THEY WOULD REPLACE THE MATTRESS WITHIN 10 DAYS. HE HAD ALSO TAKEN THE ORIGINAL WARRANTY CARD OF MATTRESS AND TOLD ME THAT NEW WARRANTY CARD WILL BE GIVEN TO YOU WITH THE REPLACEMENT. ON DATED 11-DEC-2013, I HAD CONTACTED THEIR FARIDABAD SALES EXECUTIVE MS. SUKRITI (MOBILE NO. 9310031125), SHE ASSURED ME THAT WITHIN 1 AND 2 DAYS SHE WOULD REPLACE THE MATTRESS. WHEN I CONTACTED TO HER ON DATED 13-DEC-2013, FIRST SHE TOLD ME THAT YOU HAD NOT GIVEN THE PHOTOCOPY OF BILL AND DUE TO THIS REASON SHE WOULD NOT REPLACED THE MATTRESS BUT WHEN I TOLD HER THAT I HAD ALREADY GIVEN THE PAPER TO YOUR STAFF MR. KAILASH THAN SHE TOLD ME THAT FIRST YOU TALKED TO MR. KAILASH AND THAN TALKED TO HER. WHEN I CONTACTED MR. KAILASH HE TOLD ME THAT HE HAD GIVEN ALL THE PAPER TO HER. WHEN I CONTACTED AGAIN MS. SKRUTI SHE TOLD ME THAT SHE WILL NOT REPLACE THE MATTRESS AND CUT THE PHONE. AFTER THAT I HAD CALL THEM SEVERAL TIMES BUT THEY COULD NOT RESPONDED.
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