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Fraud transaction by IVR SHIFT THOUGHTS CONSU


Complaint Details: 
I am Shafi, a HDFC bank gold credit card holder. My credit card number is XXXX XXXX XXXX 0773. I have faced a fraudulent transaction and charged INR 6399.00 on 27th November 2012. A person called me from Delhi and told me that the call is from HDFC bank credit card department. As I am a preferred customer of HDFC bank credit card, I will receive some discount cards with other benefits like cash discounts on shopping, family trips, easy EMIs, insurance and others free of cost. For activation, I have to confirm my card details only. Then I said okay. After that, he told my card numbers, date of birth and validity of the card. By getting these details, I got the confirmation that this is from the HDFC end. Then he asked for the security code, which is written on the backside of the card. Then he sent me a onetime password and asked for that. When the call gets disconnected, I received a message on my phone and the message was from HDFC credit card charging INR 6399.00 towards IVR SHIFT THOUGHTS CONSU on 27th November 2012. The call made from the number +911204835500. I had never given any permission for purchasing anything. Please help me to get my cash back. Kind regards, Mahammad Shafi 9959744824
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