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huge call charges by matrix

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Complaint Details: 
As per the amount charged the matrix has charged a heavy amount for the Holland mobile. I had asked for a cheapest plan because I was a girl travelling alone for the first time and these people misguided with plan of euro 2.79 per minute and a surcharge of euro 0.34.They did not explain me the tariff plans properly I was also not provided any free hand set. They have already taken a security of Rs.6000/- . They had kept many things facts hidden. if the call charges exceeded more than the security deposit why didn't the call get disconnected. Sir I am not the only victim of these kind of fooling service, but there are many other people who are victimized. As I am a student the govt of India had sent me on duty. How will I afford this heavy amount imposed blindly by these guys.I request you to take necessary actions so that many customers,consumers can be saved from these illegal activities of these service providers and fooling the innocent public in the name of telecommunication and extract money with harassment I have also shared my experiences with the victims of these service provider .What was the use of taking this sim cards if the call rates were too high. The sim cards that are used in India provide much better service with a much lower call rates .These people make false promises claiming cheap call rates.I am herewith attaching all the files for your perusal. They have started threatening my parents for the money. Sir please advice me these companies are really looting the public I have all the evidence of the the shared experiences of these victims

huge phone bill misguiding and cheating by keeping the facts hidden

Country: 
State: 
Complaint Details: 
As per the amount charged the matrix has charged a heavy amount for the Holland mobile. I had asked for a cheaper plan and these people misguided with plan of euro 2.79 per minute and a surcharge of euro 0.34.I was also not provided any free hand set. They have already taken a security of Rs.6000/- . They had kept many things facts hidden. if the call charges exceeded more than the security deposit why didn't the call get disconnected. Sir I am not the only victim of these kind of fooling service, but there are many other people who are victimized. As I am a student the govt of India had sent me on duty. How will I afford this heavy amount imposed blindly by these guys.I request you to take necessary actions so that many customers,consumers can be saved from these illegal activities of these service providers and fooling the innocent public in the name of telecommunication and extract money with harassment.o
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