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MICROMAX INDIA LTD

Consumer dispute by Micromax India Ltd.

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I have bought a LED TV (Model-40T2810FHD) from Amazon (Cloudtail India Pvt. Ltd. Bhiwandi, Maharastra, ) on 14th March 2015. But recently, there are two vertical lines appear on the screen, accordingly I called customer care, they register with complaint no- AS-120615-391403. An engineer from local servicing center came to my home and got snap shot of the panel telling that the panel became defective, so I will get full replacement. Against my complaint no- AS-120615-391403 for replacement of my 40" Micromax LED (Model No- 40T2810FHD, MRP-39990/-, Full HD, with Display resolution 1920 X 1080), I got the replacement from the Guwahati Customer Care on 05-08-2015. But I got the LED TV of 39" (Model no-40B200HD, MRP-37990/-, HD Ready, with Display resolution 1366 X 768) which is a lower specification & smaller size than my previous one, it is found after arriving my home when I thoroughly compared, because at the servicing center, they told me that it is also 40" LED, when I was expressing my doubt. It is a customer dispute. The company may replaced my TV with the model no.- 40BFK60FHD, which is almost same specification with my previous LED. So, I requested the company (Micromax) to resolve the problem as soon as possible. Then they told me that they register the complaint with job sheet number- AS-110815-456258 and service center team will contact me in 2 working days and resolve my issue. Service center team has called me and performed a new drama. They asked to handed over them the 39" LED (which was provided as replacement) and they will handed over to me the previous one (40" LED, which was defective and replaced with the new one). They inform me that the company send the 39" LED as replacement and they have handed over to me, there is nothing to do themselves. I clearly told them that I have to get the LED with same specification (40", Full HD, with Display resolution 1920 X 1080), model may be different, but not smaller size and lower specification. But the problem is still not solved.

worst after sale service by micromax

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I purchased a micromax A 87 handset on 01/01/2013. my battery got bulged by june 2013. i requested for a replacement for which i was denied giving an excuse that it was just 3 months warranty on battery. i requested for a replacement of battery for which i would bare the cost. Its been more than 2-3 months now i have given a request at micromax service centre vijaynagar but no progress. they are unable to get me a battery and the excuse given for the same is out of stock since i raised a request.

POOR SERVICE OF MICROMAX

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My Micromax A60 mobile handset stopped working within 7 months from its purchase due to display light problem and I had submitted the same at Cosmos Cummunication, Sector-29, Faridabad on 15/10/2012 and my job sheet no. is SALHR015R704 DT. 15/10/12 and complaint no. is MMX2210121849 dt.22/10/12. Till date I am not getting any positive response from the company and the customer care told me that my set will not be replaced or repaired before one month. I am completely frustrated and harassed with the poor service of Micromax. Please help me in providing the contact details of some senior officials of the company so that I may be able to launch strict complaint against the poor services of Micromax.I also request everybody, never purchase Micromax products as this chinese company always trying its level best to fool Indian customers by their cheap mobiles, poor services & fake promises
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