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Reliance Mobile

sms pack changed & unnecesory balance deducted

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sir, i was group massaging on last 12/09/12 at night 10pm. approx 13 msgs i sent. after completing all msgs i show my balance rs 26.12. bt before msging i show my balance was rs 79.12. suddenly i called customer care for complaining about it but they says to me that his system is down & they can't give any information about my complain & also can't register any complaint. they told me to call after some time i did again two times but they said to me same thing. so finally i called on 13/09/12 at 11am. so finally they answer me that due to some system error your balance has been deducted & your balance will be resume til night 9 pm on 13th. but i haven't got any balance till 14/09/12. so i called again at 1 pm on 14th & they said to me that on your number there are two sms pack has been activated by you. but i allredy have sms pack of rs 19 (1paise/sms plan) since reliance started this pack from that time i am using. and on 30/08/12 they automatically deducted rs 9.5 for 15 days sms pack. but now they were saying that your plan has been changed & no money will be refund. but i am heartly saying that i haven't change my sms paln. & i am requesting to you please do some thing for me. i wanna to show they that i am not wrong. and really i am not wrong. reliance cheating with me. i am useing this number (9835395928 reliance gsm) since last 5 year but i haven't complaint for any thing but this is too much. i need only they restore my rs 19 (1p/sms plan) & refund my extra deducted balance. thankyou

Postpaid to prepaid not done after 1 month from Reliance GSM

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use 7304733079 reliance GSM. i migrated this number from postpaid to prepaid after many followups. but no recharge done on same number because they say that not completely in prepaid. I visited your web world 2 time, they only says to recharge. I recharged this number with following recharges- Rs. 38(4 times) , 58, 43 (2 times) All money i recharged is waste. Please take this issue urgently. I followup this issue from last 1 month for migration of postpaid to prepaid, but no responce from there end. After 1 month i could not make any call from my number. Why this peoples troubles customer? I lost my money any also time from one month. After every 2 days i visited there office but no result

Fraud

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I have been using a reliance GSM connection for a lot of time now. My number is 8055534732. each time i recharge my phone, with whatever amount, it is deducted. doesn't matter if i recharge with Rs. 10 or Rs. 500. There are no extra services that I have activated, but my credit balance keeps reducing for no reason. I tried calling customer care, but the number *333 does not give any option of speaking to a customer care executive. This has happened so many times that if one adds, the total money that reliance has deducted from my credit balance for no reason will sum up to a few thousands. I hope someone will look into the matter ASAP. Reliance is a big CHEAT n needs to stop.
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