Skip to main content

TATA DOCOMO

Tata docomo 3G dongle plan - Cancellation

Country: 
State: 
Complaint Details: 
Dear Sir/Mam, I had taken Corporate Connection of Tata Photon 3G dongle with 10GB unlimited plan. in INR 2700 on 16th of Oct 2013, from one of your agent (Mr. Milind - 9765285392 - Email Id : milindkamte25@gmail.com) on basis of following 2 assurances, 1) Availability of 3G range at my home - He confirmed that it is available. 2) If no 3G range is available then he will cancel the connection and return my money back. Please find attached receipt of the payment along with details. The CAF No is - 8811000699043 and my sim no is 8087015160. The connection was activated on 18th Oct. Unforunately while taking, I was told that there is 3G range available at my place (Chikali) but there is no range of 3G at my place, which i verified by connecting the device. I gave a complaint to resolve this network issue to customer care (Complaint No - 385115339). I was told the issue will resolve by 22/10/2013. I was informed by tata docomo customer care that there will be no range of 3G at my place, so I can cancel this connection. The request number for cancellation is 385563903. I am told that cancellation will take 15 days and money will sent through cheque within 60 days, but no mention of how much money will be refunded. Please let me know the amount that will be refunded. I was also told that the device you have to return to the agent from whom you have taken and take device money from him. I contacted Milind and informed the same. He said he will give me the amount on 23. On 23 rd he told that he will give me the money in the evening, but he didn't turn up. Later the next day (on 24th) he said he will be coming on 25th and give me my money in morning but again he didn't turn up. I called numerous times but no response from him. Next day again, i called him many times out of which he picked one call and he gave me the dealer's number (8888770670). I called the dealer and he said that he is out of station and will be available on sunday and asked me to send the agent to him. He will return the money. I called Milind and informed him the same. On saturday(26th Oct) again i called up dealer and confirmed and I asked milind to go and collect the same. From Sunday(27th Oct) i am trying Milind's number and he is not receiving and has kept his number not reachable since yesterday (Note : Today morning i called him twice for which ring went through but was unanswered and later it was not reachable). I communicated this to the dealer, but he said that the agent should come to him with the receipt. Request you to do the needful ASAP. Note : Wrong commitment and uncredible behaviour by the agent is going to affect Tata Docomo credibility. Thanks & Regards Ajay Omprakash Tiwari Tata Consultancy Services Rajiv Gandhi Infotech park, Phase 3, DLF, Pune - 411 057,Maharashtra India Cell:- +91 8983461297 Mailto: ajay.otiwari@tcs.com

Tata docomo 3G dongle plan - Cancellation

Country: 
State: 
Complaint Details: 
Dear Sir/Mam, I had taken Corporate Connection of Tata Photon 3G dongle with 10GB unlimited plan. in INR 2700 on 16th of Oct 2013, from one of your agent (Mr. Milind - 9765285392 - Email Id : milindkamte25@gmail.com) on basis of following 2 assurances, 1) Availability of 3G range at my home - He confirmed that it is available. 2) If no 3G range is available then he will cancel the connection and return my money back. Please find attached receipt of the payment along with details. The CAF No is - 8811000699043 and my sim no is 8087015160. The connection was activated on 18th Oct. Unforunately while taking, I was told that there is 3G range available at my place (Chikali) but there is no range of 3G at my place, which i verified by connecting the device. I gave a complaint to resolve this network issue to customer care (Complaint No - 385115339). I was told the issue will resolve by 22/10/2013. I was informed by tata docomo customer care that there will be no range of 3G at my place, so I can cancel this connection. The request number for cancellation is 385563903. I am told that cancellation will take 15 days and money will sent through cheque within 60 days, but no mention of how much money will be refunded. Please let me know the amount that will be refunded. I was also told that the device you have to return to the agent from whom you have taken and take device money from him. I contacted Milind and informed the same. He said he will give me the amount on 23. On 23 rd he told that he will give me the money in the evening, but he didn't turn up. Later the next day (on 24th) he said he will be coming on 25th and give me my money in morning but again he didn't turn up. I called numerous times but no response from him. Next day again, i called him many times out of which he picked one call and he gave me the dealer's number (8888770670). I called the dealer and he said that he is out of station and will be available on sunday and asked me to send the agent to him. He will return the money. I called Milind and informed him the same. On saturday(26th Oct) again i called up dealer and confirmed and I asked milind to go and collect the same. From Sunday(27th Oct) i am trying Milind's number and he is not receiving and has kept his number not reachable since yesterday (Note : Today morning i called him twice for which ring went through but was unanswered and later it was not reachable). I communicated this to the dealer, but he said that the agent should come to him with the receipt. Request you to do the needful ASAP. Note : Wrong commitment and uncredible behaviour by the agent is going to affect Tata Docomo credibility. Thanks & Regards Ajay Omprakash Tiwari Tata Consultancy Services Rajiv Gandhi Infotech park, Phase 3, DLF, Pune - 411 057,Maharashtra India Cell:- +91 8983461297 Mailto: ajay.otiwari@tcs.com

Tata docomo 3G dongle plan - Cancellation

Country: 
State: 
Complaint Details: 
Dear Sir/Mam, I had taken Corporate Connection of Tata Photon 3G dongle with 10GB unlimited plan. in INR 2700 on 16th of Oct 2013, from one of your agent (Mr. Milind - 9765285392 - Email Id : milindkamte25@gmail.com) on basis of following 2 assurances, 1) Availability of 3G range at my home - He confirmed that it is available. 2) If no 3G range is available then he will cancel the connection and return my money back. Please find attached receipt of the payment along with details. The CAF No is - 8811000699043 and my sim no is 8087015160. The connection was activated on 18th Oct. Unforunately while taking, I was told that there is 3G range available at my place (Chikali) but there is no range of 3G at my place, which i verified by connecting the device. I gave a complaint to resolve this network issue to customer care (Complaint No - 385115339). I was told the issue will resolve by 22/10/2013. I was informed by tata docomo customer care that there will be no range of 3G at my place, so I can cancel this connection. The request number for cancellation is 385563903. I am told that cancellation will take 15 days and money will sent through cheque within 60 days, but no mention of how much money will be refunded. Please let me know the amount that will be refunded. I was also told that the device you have to return to the agent from whom you have taken and take device money from him. I contacted Milind and informed the same. He said he will give me the amount on 23. On 23 rd he told that he will give me the money in the evening, but he didn't turn up. Later the next day (on 24th) he said he will be coming on 25th and give me my money in morning but again he didn't turn up. I called numerous times but no response from him. Next day again, i called him many times out of which he picked one call and he gave me the dealer's number (8888770670). I called the dealer and he said that he is out of station and will be available on sunday and asked me to send the agent to him. He will return the money. I called Milind and informed him the same. On saturday(26th Oct) again i called up dealer and confirmed and I asked milind to go and collect the same. From Sunday(27th Oct) i am trying Milind's number and he is not receiving and has kept his number not reachable since yesterday (Note : Today morning i called him twice for which ring went through but was unanswered and later it was not reachable). I communicated this to the dealer, but he said that the agent should come to him with the receipt. Request you to do the needful ASAP. Note : Wrong commitment and uncredible behaviour by the agent is going to affect Tata Docomo credibility. Thanks & Regards Ajay Omprakash Tiwari Tata Consultancy Services Rajiv Gandhi Infotech park, Phase 3, DLF, Pune - 411 057,Maharashtra India Cell:- +91 8983461297 Mailto: ajay.otiwari@tcs.com

Bill Payment of my Tata Docomo NO.

Country: 
State: 
Complaint Details: 
I had taken three Tata Docomo Postpaid connection their bill amt. is coming maximum then expectataion the contact No. are 7737000416 , 7737066416 , 7737077416

Extremely Poor Services Of Tata Docomo

Country: 
State: 
Complaint Details: 
Dear Authorities, I have been using Tata Docomo Services for a long time now just because of its internet plan. Although i have been facing problems since begining but now it is really bothering. I opted for tata docomo just because of brand value of tata but this is matter of sheer surprise and regret tht i found its services extremely poor and probelmatic tht today i am forced to write such a harsh complaint. Their customer care of haryana region is highly incompetent in handelling any sort of complaints. With their way of talking i feel as if they are not even well qualified... i have been facing dozens if problems in last 2 months nd every time i reached their customer care i got a dissatisfactory answer. There system is so problematic that after talking to any customer care executive once i dont get to call again during tht day even if i try hundred if times nd only its the next day when i can talk to any of the execytive again. And even thn my call is transfered to some so called senior staff who are again no better than first line executives. When 4 days back i opted to change my caller tune i culdnt do that by sending sms on Call Me Tunes. After trying it for several times i called customer care and asked for help. Customer care executive enquired my problem and in a hurry applied a sad version of the song instead of the normal version for which i have been charged 15 rs... and now when i want to get the thing rectified i am getting svere problems. Every morning i try to talk to their executives but they just listen to my problem, make me hold the call for some time and then dissconect the call. Please provide me justice and resolution to my problem.

Tata Docomo Faulty Service

Country: 
State: 
Complaint Details: 
hi, From 20 Sep 2012 to 23 Sep 2012 I got these many messages Conference Career in Music with Sha... that you have registered for is scheduled to start in less than 10 mins.Dial 533330101 to join the conference at 16:45 Conference Career in Music with Sha... that you have registered for is scheduled to start in less than 10 mins.Dial 533330101 to join the conference at 16:45 Conference Career in Music with Sha... that you have registered for is scheduled to start in less than 10 mins.Dial 533330101 to join the conference at 16:45 Conference Career in Music with Sha... that you have registered for is scheduled to start in less than 10 mins.Dial 533330101 to join the conference at 16:45 Hi! You are entitled to FREE content on Tutor on Mobile for 3 days. Service will be auto renewed after 3 days for Rs. 2 daily. To unsub Dial 155223(TOLLFREE) You have purchased podcast on Overview of CA as Career for Rs. 15. Dial 533330101(FREE) to listen to expert advice. Non renewable Your Balance is 179.75(Rs) at 2012-09-21 09:35:28 You have purchased podcast on Study Options in Australia for Rs.15. Dial 533330101(FREE) to listen to expert advice. Non renewable Your Balance is 98.6(Rs) at 2012-09-23 16:01:13 Dear Subscriber! TOM brings FREE Video from GeneralCategory category --'chal chal gurram'. Click http://tom.tatadocomo.com/view.phtml?r=1044

tata docomo store relative

Country: 
State: 
Complaint Details: 
sir, maine ye no. 12/07/2012 ko Tata DOCOMO Exclusive Brand Store Address 1 : Civil Lines South Address 2 : 171 & 174, Civil Lines South, Muzzafar Nagar City : Muzzafar NagarState : UP West Pincode : Contact : 9219509582 yaha se sachin se liya tha to usne prepad ko mana kar diya aur kaha postpaid le lo use main 1 months ke bad prepaid me badal duga humne pucha ki koi bill ya charge to ni aayega to usne mana kar diya, aur postpad ke liye usne mzn. ki id magi to, maine apne dost nitin ki id par vo le liya thik h................... main next month ki 16/08/2012 ko vaha gya ak din pahle bhi gya tha par vo band tha vaha ja kar usse bat ki to usne meri id name vashu kumar li aur kaha do din me ho jayega aur 200 rupe liye ki next month ka rechage bhi kar duga...........maine vaha par 30/08/2012 tak 8 chakkar lagaye par unhone vo prepad me ni ki kabhi kuch bahanna kabhi kuch...........mujhe takh kar use band karne ke liye kahna pada aur ab kahta h ki bill ki jimme dari bhi teri h.........pahle kaahta tha ki main ise kar duga koi bill ni dena padega ak month hote hi mere pass le aana........ap mujhe ye bataye meri kya galti h ki meri tata photon whiz band ho gyi........mujhe to ye prepaid me chal vani h jab usne kaahaa to use chani chahiye............... name vashu kumar no. 8006222277 address vpo bhoura kalan , distt muzaffarnagar, u.p west

reactivation of my service on 9254675310

Country: 
State: 
Complaint Details: 
i am waiting for reactivation of my service.Will tata docomo will help me or ask for to visit tatdocomo store.I think to move tata store is it better to move to a new mobile connection. I dont want to move if you ask for visit tata store,confirmly i will buy a new connection or port this no to another company.NO is 9254675310

Cheating and harassment case against Tata Docomo

Country: 
State: 
Complaint Details: 
Hi, I had a Tata Docomo Postpaid plan for broadband. I used it for about 4 months and then I took a wi-fi connection from some other operator. I called their Customer care to disconnect the connection. They told me I can pay the bill for the month and then get it disconnected. I paid the bill for that month(May cycle). Then again the next month I got a bill. I told them again that I dont want the connection and I dont use it anymore. Again the same story. I paid the bill for that month as well even though I hadnt used it at all. Same thing happened for the 3rd month. This time they added some late payment fees as well. I called them this time and clarified that I am not going to pay anymore. They kept saying that I have to pay only then can it be disconnected. They kept calling me and harassing me. Then recently I received a call from their Legal saying that I have to pay. I told the story to them as well but they paid no heed. Even though the bill amount isnt much but then why should I keep paying? Please help on this regard.

tata docomo internet usage wrongly debited

Country: 
State: 
Complaint Details: 
sir i deepak k kanodia which have tata photon plus with no. 9235038120. Till date i have only used approx 2gb of interent data from my tata photon plus set (plz see screenshots) but i got a message on my mobile no. that i have exceed maximum limit so speed have been changed to 155 kpbs then i talked to customer care they also said that i have used above 6gb , but i know i have not used this much of datat, as " my account " online account of my tata docomo number also says i have used only 2gb which u can see from the screenshots attached. i got a service request no. 325184257 on 2nd sept for the above problem with maximum time 6 sept till 5pm then i got a phone call asking my problem which is stated and the executive told me his record showing 6gb and also said he didnot got any screenshot from my side may be because i have not send jpg format. how it can be possible as i had send in jpg format only. then again i filed a complaint with service request no. 325754255 on 6 sept.Then on 7 sept i got a call from executive and i told the same problem to him, he also says the same thing that on his records 6 gb data usage is showing. when i told him i will go to consumer court, then he balantly told me that u can go anywhere so i am attaching u the screenshots so that you can judge why the company is doing injustice hope to hear from you regards deepak k kanodia mobile no. 7379655556
Syndicate content