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Charged me for calling on my own number..! And other anomalies in bill.

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My mail: "My plan had 300 mins of free calling (local+STD), whereas I am charged for all the calls I made (free+extra)." Airtel's Answer: "We sincerely apologise for the inconvenience caused to you. We would like to confirm that a waiver of Rs.100.00/-..." My Second mail (Most ASTONISHING part): "I am also been charged for calling on my OWN NUMBER..!! I need an explanation." Suppose my mobile number is 'XYZ', so the bill contains a section with time, duration and call cost for calling on my same own number i.e. 'XYZ'. How is this possible.!! How can I call my own self. This means the rest of the bill is also not reliable. Airtel's Answer: "We sincerely apologise for the inconvenience caused to you. We would like to confirm that a waiver of Rs.112.36...". For such a blunder, Airtel offered me a supreme waiver of extra Rs. 12.36. this is too much.! Why can't Airtel make authentic bills.! I have no issues paying for what I have used. But Airtel has lost complete trust. The bill shouldn't have been more than Rs.650 (incl. taxes), whereas bill amount is nearly Rs. 1000.