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Complaint regarding washing machine

Complaint Details: 
We purchased a washing machine of the croma company,its been around 60 days our complaint is yet to me attended and the technician is yet to visit.On repetitive call made at the costumer care no,they just say the technician will attend you withing 48 hours but its over 60 days and still our washing machine is yet to be repair. We even lodge a complaint personally at the croma store but no response.we kindly hope you take the necessary actions

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