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HDFC CREDIT CARD COMPLAINT

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I have taken Credit Card in May 2011,but my card was stolen in Oct 2011,i have blocked the card on the same day, at that time the total outstanding was Rs.1199/- i didn't get any communication from bank till April 2012, in April 2012 i got a call from the bank executive regarding the payment for the outstanding of Rs. 1230/- which i have paid in cash having the receipt also for the same. But in Oct 2012 i have a received again about my oustanding when i have asked, What is this outstanding, they told me these are late charges so i have paid again Rs.2160/- as a penality charges( having the receipt for the same),but still they are adding late fees and bank charges on my card and asking for the payment , when i have asked them to do settlement they asked to pay Rs.7100/- more but said your name will show in the civil list. Today i have received the statement of Rs.10113/-. Please help on the same. As i had already paid Rs.3390/- against Rs/1199/- Thanks & Regards Neetu Sachdeva