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no action on complaint

Complaint Details: 
I have Two Policy in Birla sun life Policy No-001642551 & 002694335 . I have give a cheque in favour of Birlasun life of prim um of rupees 62405. in spite of paying premium they opened a new policy on the name of abhishek .which i have not received yet . i have given written application in birla sun life branch twice . it is one and half year passed since i am training to get back my fund .but neither birla sun life communicating me nor they are replying when i have called then in costumer care no. i have given all document which they asked me to deposit as cheque photo copy , bank statement, bank concern latter, cancelled cheque etc. hoping consumer form will help me to get back my money