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no service given for broken washing machine

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I have an IFB washing machine which is not working since last 3 weeks. I have raised a complaints several times in the customer care. Every time they assure that a service engineer will stems in next 24 hour but no one appeared. After that a service man came who didn't bring faulty post. So he went of for bringing on the faulty part and now he is not coming from 6 days and his phone is switched off.

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