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Non refund of advance amount

Complaint Details: 
I paid an advance of INR 10000.00 to Dulichand Motors Pvt. Ltd., Kolkata against an order for supply of "Spark" salon car on 27th. March 2012. But till 2nd week of April 2012 they could not supply. Ultimately I cancelled the order and asked them to return the adv. amount. They returned INR 7000.00 only and deducted inr 3000.00 as processing charg without my concent. I wish to realise my money with interest. Can you help? Regards.