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Online Fraud

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I ordered 2 products on 19 dec. 2012 from timtara.com :- Transaction Id : 10163575 Order Date: 19th Dec 2012 10:21 am Payment Mode: Credit Card / Debit Card / Net Banking 10372626 Seagate Backup Plus 1TB Hard Drive(Backup Plus 1TB) 10372628 Belkin USB 4-Port Powered Desktop Hub F4U040sa(F4U040sa) They were not able to ship the products so i asked for refund, they told me to send mails to nisha@timtara.com & payal@timtara.com which i did but refund process is not yet initiated. I want refund as soon as possible. Plz. help me how should i proceed further.