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oriental insurance company making fool of its clients

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sir, this is to bring to your kind notice that my car had gone for repairs after some burglars stole things from my car and damaged it too. i paid all my bills as this was not a cashless since its a govt. organisation. i filed all my papers as advised by the reviewer of the car from the oriental insurance company. i have been waiting since more than 3 months but in vain as the company is not telling anything about the approval. my insurance agent from th company itself is dodging me since so long. kindly look into the matter for speedy justice.