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refund of money

Complaint Details: 
on 05/05/2011 a transaction through ATM was held from my account (Bank Of Baroda- Acc. No.- 27230100008227)but cash was not received through ATM & amount was deducted from account. Till today this amount is not refunded. On 09.05.2011, we informed bank with ATM slip and a application. on 12.10.2011 bank logged complain for there records and reference no is 2011101711409559. when we asked to bank for refund they are saying that now its too late we can't refund the amount.