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Regarding service centre

Complaint Details: 
I owned a mahindra xylo MP 06 BA 0424 in oct '11. And in on 15 april '12 at 1: 00 am it met an accident and we left the vehicle at service centre(Royal Mahindra) located at Gwalior. Now its been approx. 2 months there is no response from their side and the vehicle is insured (cashless) by Bajaj allianz, they are denying the same. There are lot of inconveniences, we are facing due to irresponsible behaviour .