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Replacement of defective new LG Washing Machine

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Complaint Details: 
I have purchased one LG Washing Machine 6.2 kg on 29.03.2012 from Reliancedigital Retail Ltd.of Avani Riverside,32,Jagat Banerjee Ghat Road,Howrah-711102 W.B.and they delivered on 30.03.2012 vide delivery note no.81737672 dt.30.3.12. At the time of installation the above product I have found that some dend of the body of the product.The installer was told me that should be replace immediately but they have not yet been replaced the above product I have repetedly requested to the customer Manager and staff whose names are Miss Neha Saras and Mr Debashis Mondal of the above company,that please replace the above product for use which I invest the money. Their reply that It will be required lot of time.In this connection that I am facing lot of problem and unbale to use the above product so I lodge the complain against such delay the replacement.Please look into the above matter and request you please kindly take action against the above complain and order to them for arrangement for replacement the above product with good condition immidiately. Thanking you Yours faithfully Dibyendu Das


You can approach the nearest Consumer Disputes Redressal Forum to lodge a Formal Complaint against the Company and the Dealer for replacement of the Dented Washing Machine. But before doing that you are required to give a Notice to both the Dealer and the LG company. You have to attach copies of following: 1. Proof of cash amount paid and delivery Note 2. Warranty 3. Photo of the machine showing extent of dent, and whether it affects the functioning 4. Proof of the promise made by the Dealer or their Rep for replacement. You should give time to replace within ten days before you approach the consumer court. Have it sent by Speed Post so you can check date of delivery of the Notice. This will have to be attached with your Complaint. In the meanwhile check the nearest Consumer Disputes Redressal Forum, preferably near the Dealer's Showroom. Please see a model Notice on your email ID.

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