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For returning the due amount of car booking

Complaint Details: 
I have booked a car (Ford Figo 1.4 TDCI ZXI) at Ameya Motors, Rajnandgaon on 19th January 2012 by a cash payment of Rs. 51000/-.Due to financial problems, I could not purchase the car and therefore, cancelled the booking. For this, I got back only Rs.46000/- (40000+6000)after much struggles, and I did not get Rs.5000/- till date. The Dealer is not at all responding for returning the due amount and behaving arrogantly and rudely and deducted it as 1% cancellation charge of Ex-show room price of the car. Please take necessary action against the Dealer.