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We are not geting Drinking Water although we have municipal Tap connection

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Sir we have Municipal Tap connection for drinking water and paying municipal water tax regularly. But we are not geting even a drop of drinking water for last few months. we complainted about this orally to grivence cell ,But they said "We rectify that",but no responce still now. Sir please guide what are the steps to get get drinking water properly. Is this is valid in Consumer forum. Thank U sir